Video remote interpretation is a fantastic technology that can be used by several industries, from travel and hospitality to health care, providing customers with a more personal and convenient experience. One of the most significant advantages of this technology is that it allows customers to have a more personal experience with the companies as they can communicate directly with the staff in their native language.
If you are reading this, you have probably already heard of Video Remote Interpretation (VRI) and love to learn more about it. You may have already used VRI professionally or be considering doing so in the future. An on-site or over-the-phone interpreter can provide a much-needed bridge between those who do not speak the same language, but often these services can be expensive and time-consuming. This article will discuss how VRI technology is a quick and cheap way to get around language barriers.
What is video remote interpretation?
Video remote interpretation (VRI) is a modern language-interpretation technology that allows two people to communicate in different languages without the need for an interpreter to be physically present. One of the participants wears a headset with a camera, microphone, and speakers that connect to a remote interpreter who can translate the conversation in real-time. VRI connects an interpreter, typically at a remote site or office, to two or more people in different locations who speak different languages.
Modern Video Remote Interpretation:
VRI has come a long way since its inception in the early 21st century. It can now handle dozens of different languages, making it a crucial tool for corporations and organizations that need to connect across language barriers. Some language providers offer video remote interpretation (VRI) services that connect customers with interpreters in real time from anywhere in the world. Due to its increasingly expansive capabilities, VRI has become a powerful and reliable way to communicate with people across language barriers.
How Much Does Modern Video Remote Interpretation Cost?
Costs may vary depending on the language provider and the type of service requested. If you need an interpreter immediately, you may have to bear a premium rate, while those who want to schedule ahead of time may be able to negotiate more favorable rates. Discounts are available to those who book in bulk or who require services on an ongoing basis.
When do you need video remote interpretation?
Video remote interpretation is a valuable service for those needing to communicate with people who speak a language different from theirs. There are several situations when you might need to use a remote video interpretation service. Let’s check them out:
Lack of Available Interpreters:
One of the most common situations when a remote video interpretation service might be necessary is when no local interpreters are available. Sometimes, you may need their services in an emergency or if there is a language that is not widely spoken in the local area. When you have tried everything else to find an interpreter in your area, use a remote video interpretation service.
Unique Language Interpretation:
The most significant benefit of a remote video interpretation service is that it can provide interpreters for many languages. By signing up with a remote video interpretation service, you will have access to interpreters for all major languages and some lesser-known ones. They are all set to provide real-time, accurate, and professional interpretations with high accuracy.
When sign language is needed:
Remote video interpretation works exceptionally well for sign language interpretation, as interpreters are available who are certified to translate between different sign languages. These interpreters have a lot of experience and training, so they will be able to give the best translation services possible.
When multiple parties are joining a phone call:
When businesses need multiple parties in a call, such as for a customer service or sales call, remote video interpretation can include an interpreter. The advantage of this is that all parties can see, hear, and understand each other in the same way as if they were all physically in the same room.
When social distancing is necessary: During COVID-19, remote video interpretation can be beneficial as it eliminates the need for large groups of people to congregate in the same physical space. It also makes it less likely that someone will misunderstand or misinterpret what one says, making for a smoother and more productive conversation.
Examples of Industries Where Video Remote Interpretation Can Be Used:
Video remote interpretation can be used for a wide range of things, from legal services to education to marketing to travel. Here are some of the industries where it can be used:
Education: VRI is useful for educational settings such as schools, universities, and other learning institutions. It enables educators to communicate with students in different languages and provide them with more comprehensive instruction.
E-Commerce: One of the most popular uses of VRI is in e-commerce. Due to the wide range of languages spoken by customers and the increasingly global market, businesses can provide customer service in various languages.
Finance: VRI can be highly effective in finance, as it enables customers to communicate with professionals in their language, making it easier to understand complex financial topics. The expert can explain ideas in detail and give customers a more complete picture of their investments and plans for their money.
Retail: The retail industry can primarily benefit from using VRI, as customers can be confident that they are receiving accurate translations and can shop in their own language. With such accurate translations, customers are more likely to purchase items, as they can be confident in their decisions and fully understand their purchase details.
Technology: This is another crucial area in which VRI can be advantageous. For those working in the technology industry, VRI can help bridge language barriers and allow for better communication between the many different stakeholders involved in a project.
Marketing: One key benefit of VRI in the marketing space is its ability to reach a broader audience, both domestically and abroad. Remote interpreters can help create content that is easier to understand, more interesting, and more powerful so that businesses can share it with a much more comprehensive range of customers.
Travel: For the travel and hospitality industries to run smoothly, customers and service providers need to talk to each other all the time. Companies in the travel and hospitality industries can serve their customers better and give them a more personal experience with VRI technology.
